Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
No, properties are rented on a first-come, first-served basis with a completed application and required fees. We like you to view the property in person before completing the application process. -
When do I pay my security deposit?
We require the security deposit to be paid upon lease signing. Before getting keys to the home, your rent must be paid. -
How old do you have to be to apply?
Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older. -
Is the deposit refundable?
Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent or damages above and beyond normal wear and tear. -
Who needs a cosigner?
A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement. -
You have a property I want to rent. How do I apply?
Applications can typically be submitted online. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required. -
How do I pay rent?
Rent payments can usually be made online through a tenant portal, by automatic bank transfer, or by check/money order, depending on the property’s payment options. -
I want to get a pet. What should I do?
Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions. -
My lease expiration is coming, and I want to move out. What should I do?
We require a 30-day written notice if you intend to move out. -
Who is responsible for paying for repairs & maintenance requests?
The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels.